Survey 2024 Survey 2024 - EN Step 1 of 14 7% HiddenReseller Token Partner ID* Name* Designation (Department)* 1. Please check the boxes below if applicable:A) My company is currently outsourcing /seeking for freelancers for the following service(s)* Programming Design Digital Marketing Writing & Translation Video & Animation Cloud Infrastructure Music & Audio Others Others (Please Specify)* B) My company offers the following service(s):* Programming Design Digital Marketing Writing & Translation Video & Animation Cloud Infrastructure Music & Audio Others Others (Please specify)* Which of the following information do you find the most useful? Please rank & drag the following information in order from most to least useful (Rank from most to least useful from top to bottom)*Partner resource central (R-Panel)WebNIC social media postingBlog postMarketing emailWebNIC product pagesFrequent asked questions 3. Which of the following product categories are you most interested in for promotions? a. Domain Extensions (other than .com, .net, and .org)* b. Cybersecurity Solutions* (e.g., TLS, Document Signing, Code Signing, Verified Mark Certificate etc)c. Cloud Services* (e.g., Alibaba Cloud, Microsoft 365, China Acceleration etc) 4. We recently introduced some new products and services; which one have you heard about?* China Acceleration Domain Broker Domain Brokering Unleashed Program (System upgrade) None of the above Do you have any feedback on our products and services? 5. Do you aware of any of the following Program:* 100% satisfaction money back guarantee (China Acceleration) Unleash Beta Launch Enrolment (New System) Immediate SSL’s issuance with automated Domain Control Validation (DCV) when the common name is using our Premium DNS. None of the above 6. Do you find the following products and services offered by WebNIC relevant to or beneficial for your business? Please select all that apply:* Domain SSL Premium DNS China Acceleration Verified Mark Certificate RESTful API for Domain Name & SSL WHMCS License Management Portal Domain Backorder None of the above Other: What other products and services would you like us to provide? (Please specify, e.g., Domain Extensions, Other SSL Brands, Office Apps, EPKI, Cloud Solutions, etc.) 7. Were there any challenges or bottlenecks in the sales process that you encountered? (Select all that apply)* Difficulty in Understanding Partnership Requirements Delays in Decision-Making Verified Mark Certificate Pricing Negotiation Challenges Limited Communication or feedback Issues with Agreements Others (Please Specify) 8. On a scale of 1 to 10, how effectively did our account manager handle any feedback or concerns you raised during the sales process? (1 being not effective at all, 10 being extremely effective)*12345678910 9. How well did our sales team articulate the unique advantages and differentiation of our products/services compared to competitors?* (Example, Account manager showcased a comprehensive understanding of your specific domain needs) 10. What information or topics would you like to find or learn from our upcoming knowledge base? (FAQ: faq.webnic.cc)* (Example: .my domain policy, .cn domain policy, system trobleshooting etc. ) 11. Is the response from Customer Service sufficient to address your issue? No Yes Please specify (Ticket ID) 12. Do you require a Software Development Kit (SDK) for integrating our product's RESTful APIs? No Yes Please specify the preferred language for the SDK (Java, PHP, NodeJS, Other) 13. Overall, are you satisfied with our performance and relevancy of:*Very SatisfiedSatisfiedNeutralDissatisfiedVery DissatisfiedIrrelevantAccount ManagerMarketing Campaigns & PromotionsWebsite Contents & User ExperienceCustomer ServiceInstant Support (Chatbot/Livechat)Technical ResolutionSystem Integration (API, EPP, WHMCS)Products & ServicesPartner Central Δ
